PMC coordinates communication between Tenants, Trades People and Property Managers in delivering fast and efficient Repair and Maintenance requirements for all property types, 24/7 365 Days a year.
PMC supports and acts on behalf of Property Managers, Body Corporates, Real Estate Agencies, Facility Managers, Government Housing, Landlords or any business or person who manages Real Estate and Tenancy Relationships.
Maintenance calls could be logged with PMC either directly by the tenant or the property manager.
We combine technology with skilled resources to coordinate the entire process, from job lodgement to assigning a trades, from make good or to job Completion.
With the use of PMC's proprietary solution and an SMS Gateway, PMC are able to notify prelisted trades people when a job becomes available.
PMC utilise your existing trades people as a primary point of contact or if required PMC could also provide additional trades people to improve responsiveness and job allocation.
The PMC solution is built on a secure web portal housed by 2 servers for contingency in the event of system outage.
PMC utilise a Rostering and Escalation sysytem to categorise trade’s people, their availability and specific qualifications to ensure we have the right trade at the right place at the right time.
Additional to the LIVE 24/7 PMC Customer Service Centre, the PMC Parallax Scrolling Website and Web Portal, we also provide a reliable WEB APP that can be accessed via mobile enabled devises such as Smart Phones, Tablets or Ipads.
The Property Maintenance Centre (PMC), Coordinates the entire process of logging a Maintenance Job to completion of works for all Residential and Commercial properties.
PMC acts on behalf of those managing Tenancy relationships, in the likes of Real Estate Agencies, Property Managers, Department Housing, Developers, Landlords, Body Corporates, and Shopping Centres. PMC refers to these companies as OUR CLIENTS.
PMC's objective is to deliver accuracy, efficiency and fast Maintenance and Repair resolution for tenants on behalf of our clients, allowing Property Managers to focus on other core business activities such as New Tenancy Agreements, Renewals, Property Reviews, Open for Inspections and many other tasks associated with their property management portfolios.
PMC provides multiple options to our clients on how and when their tenants contact us. We are guided by rules and instructions by our clients to ensure their current process in handling maintenance requests is uncompromised, instead improved through a blend of PMC’s Smart Technical Solutions and Skilled Resources 24/7 365 Days a year, PMC appreciates the importance of Tenancy and Landlord satisfaction, therefore PMC have created a solution that simplifies the process and the tasks involved when maintenance or repair requirements arise.
PMC have over 20 years’ experience in the Registration and Coordination of Facility Management in servicing some of Australia’s largest retail stores, Government Departments, Public and Private Housing.
PMC also bring to their clients over 2 decades of “Hands On Experience” that have serviced hundreds of properties from Planning to Build, to every maintenance requirement possible.
PMC are proud in providing traditional customer service practices, smart simple technology and substantial financial benefits to its clients with excellent service improvements to their current Facility and Property Management practices.
The PMC solution proudly support its clients with Global Award Winning Recognition, Expertise and Technology, “Real People - Smart Simple Technology”.
Our MISSION is to provide our clients with a blend of Technology and Traditional Customer Service practice that streamlines the coordination between Tenants and Tradespeople in delivering Fast and Efficient Repair and Maintenance requirements.
Our VISION is to be adaptable to "Change" in order to service our clients with new solutions, technology and expertise to accommodate their business needs today and as they evolve within a non-stagnant economic and competitive environment.